Contact Us/Troubleshooting

410 E. Franklin Blvd., Gastonia, NC 28054

Business (704) 862-7333 Fax (704) 862-9997


How do I install a Canon Refill Inkjet Cartidges?

Image result for canon stop reset button

Install the cartridge into the cradle. Press the black copy button on the printer. Some models may display the letter E or caution lighting bolt icon will be lit or flashing. Next, hold down the stop/reset button and count to 10. You will hear a click, click sound then the lights will go off. Now, your ready to print. If you install both a black and a color cartridge repeat this step twice. Please contact us should you have any futher questions.

Avoid Firmware Updates if you want to continue printing with compatibles or refills....

How to stop receiving HP printer update messages?


Go to the settings tab select Cartridge Protection and choose Disable Cartridge Protection, then click apply.

You also need to disable updates to prevent recurrences this will be under web services tab.

Select product updates and choose off and apply.

How do I disable this feature?

To disable this feature to be able to use remanufactured or refilled cartridges please use the

following steps.

1. Click the START button, and click DEVICES and PRINTERS.

2. Find your printer in the list and double-click it to open the settings page.

3. Find the Printer Assistant tab and double-click it.

4. Click the text for Estimated Ink Levels under the heading of SHOPPING RESOURCES. This

will open the Toolbox window.

5. Click the tab for CARTRIDGE PROTECTION.

6. Click the radio button next to the DISABLE CARTRIDGE PROTECTION.

7. Click the SAVE SETTINGS button to save your new setting. Then close the window. 


HELP! My printers LCD screen says USED or COUNTERFEIT CARTRIDGE. My compatible or refill cartridges isn't working due to this message.


If your Hewlett-Packard printer does not have any internet features. Please go to your printer settings which can be located on your printer menu. On the left hand side you will see HP Cartridge Protection. Click the selection to disable this option. Next, click Apply and Save.



On the computer screen type control panel. Next, click on control panel. Now, click on hardware & sound, then right click on the printer model that you are printing from. Next, open the printer properties and select ports. Scroll down and select disable cartridge protection. Now, click on the apply button then OK/Save.


HELP! I just purchased a refill cartridge and the printer says it's empty.

Discount Ink Jet & Toner guarantees your printer cartridge is full. However, refilling an existing cartridge will not reset your printers ink levels on the LCD screen or computer. Please continue to print until empty. We recommend printing a test page every two weeks to asure that the ink doesn't dry up and the printhead doesn't become clogged. Discount Ink Jet & Toner fills the cartridge to the same weight chart as original manufacturers.

Press the OK button on the HP printer models after installing a refill cartridge if the message below appears on the LCD screen.

Empty” and “Low Ink” alerts are COMPLETELY NORMAL for refilled inkjet cartridges. Some newer models may require you to click OK up to 6 times on 65XL cartridges. Now, your printer is ready to print.


What should I do if I installed a new compatible cartridge and the printer says damaged?

Firmware installed in several new printers and after updating my printer will not work. HP printer updates will damage the cartridges 932/933, 950/951,934/935, 970/971. It will affect any non-hp brand cartridges. Please contact/email us for update driver. This will turn off the the dynamic security features. Please remove all cartridges then install the updates. After, the system is finished updating then re-install the cartridges. Now, you are ready to print. Please contact us if you still have any further questions or concerns.

How to stop receiving messages for Epson printer updates?


Epson releases new versions of the printer firmware on its most recent models. These firmware updates serve to disable third-party auto-reset chips like the ones on our refills and most compatibles. The automatic updates only occur if the printer software is installed on a Windows computer. If you currently have the printer installed on a Windows computer, follow these steps to disable automatic updates: 

  • Access the printer's icon on the Windows taskbar.
  • Right-click the icon to reveal the menu, then choose Software Update Settings.
  • Set all update frequencies to Never.
  • Be sure to repeat this on all Windows computers that have the printer software installed.


What to do if my Epson printer isn't recognizing a compatible or refill cartridge?

Step 1

Install your inkjet cartridge into the Epson printer.

Step 2

Go to "Start > Control Panel" on your computer. 

Step 3

Double-click on "Printer."  

Step 4

Right-click on the icon of your Epson printer and choose "Printer Preferences" at the bottom of the dialog box. 

Step 5

Click on the tab entitled "Speed and Progress" and see the Epson printer monitor box.

Step 6

Check off the box that says "Disable Epson Status Monitor" to turn off the ink monitor.

Step 7

Click "Save" and close the windows. Your cartridges should now work.



How to reset/install a Brother drum?

First, open the printer's door

Next, press the clear button

on the LCD screen it says REPLACE DRUM

1. Yes or 2. No

Press 1 for replacing drum

Press Start/OK

(Some models press * 00 then Start/OK)

Now, you are ready to print. 

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